A presale is a limited ordering window for a specific custom product. Orders are collected first, designs are finalized and approved, and then items are produced together once the presale closes.

Shipping timelines vary by presale. Once the presale closes and designs are approved, production begins. You’ll receive updates throughout the process.

After placing a custom presale order, you’ll email us a reference photo (or two!). Then you'll receive a digital proof via email typically in 3-5 business days). One round of minor revisions is included before production begins.

Timely approvals help keep production on schedule. Delays in approval may affect fulfillment timelines.

Email charchiccreations16@gmail.com with your photos and notes for custom orders. Use the order number at the subject line please!

Group orders begin with an inquiry. Once the inquiry is approved, a refundable design deposit is collected and the design process begins. Once the design is finalized, a proof will be sent to you for approval. Once approved, a private ordering link is shared with your group. The deposit is refunded upon the first order.

Because many items are made to order or custom, returns and exchanges are limited. Please refer to the Shipping & Returns policy for full details.